Contact
Talk tothe carrier desk
Pricing, interconnects, settlement or your account. Tell us what you are routing and a person who knows the platform will answer.
Write to us
One inbox, read by people
Sales, the Switch, support and partnerships all arrive in the same place and go to whoever owns the question. Tell us what you are routing and we reply by email.
support@packetexchange.io
- Sales and wholesale
- Volume pricing, carrier onboarding, interconnects and enterprise terms.IncludeThe destinations and monthly volume you have in mind, and whether you buy, sell or both.
- The Switch
- Hosted Class-4 switching on monthly plans from $500 to $10,000, with a free trial by application.IncludeYour current switch, your customer and supplier count, and your busiest destinations.
- Support
- Routes, billing, provisioning or anything on your account.IncludeWhat you were doing, what you expected and what happened, with a call ID or number if you have one.
- Partnerships
- Resellers, aggregators and platform integrations.IncludeWho your customers are and how you would like to connect.
Something not working?
Open a ticket with the form, or work through the four checks that resolve most interconnection problems.
Support and troubleshootingIs it us?
Every service is probed each minute and published, with 90 days of history and any open incident.
Platform statusOperated by
Who you are writing to
PacketExchange is operated by Minutes Network FZ-LLC. These are the details the terms and invoices carry.
- Company
- Minutes Network FZ-LLC
- Registered in
- Ras Al Khaimah free zone, United Arab Emirates
- Registered office
- Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
- Licence number
- 47016932
- UK and EU contact
- Minutes Network Limited, Leeds, United Kingdom (company no. 13955776)
Or start now
Rather start right away?
No call needed. Open a free account, take your API key and browse live rates on the marketplace.